Refund Policy

1. Overview

At WYALUSING ACE HARDWARE, INC., we are committed to your satisfaction with every purchase. We understand that sometimes a product may not meet your needs, and we strive to make the return and exchange process as straightforward as possible. Please read this Refund Policy carefully before making a purchase, as it outlines the conditions under which returns, exchanges, and refunds are accepted.

This policy applies to all in-store purchases made at our location at 42616 Route 6, Wyalusing, PA 18853. For questions about a specific purchase or return situation, please contact us at president@wyalusingacehardware.com or call 570-250-0532.

2. General Return Conditions

Most merchandise purchased from Wyalusing Ace Hardware may be returned within 30 days of the original purchase date, subject to the following conditions:

• The item must be in its original, unopened packaging in resalable condition
• The original receipt or proof of purchase must be presented
• All original accessories, components, manuals, and packaging materials must be included
• The item must not have been used, installed, modified, or damaged after purchase
• The return must be initiated within the 30-day return window from the original purchase date

Items returned in accordance with these conditions will be eligible for a full refund, exchange, or store credit at the customer's preference, subject to the exceptions noted in this policy.

3. Receipt Requirements

A valid proof of purchase is required for all returns and exchanges. Acceptable forms of proof of purchase include:

• Original printed receipt from the point of sale
• A legible copy or photograph of the original receipt
• Bank or credit card statement showing the purchase transaction (with other transactions redacted)

In cases where proof of purchase cannot be provided, we may, at our sole discretion, offer an exchange or store credit at the current selling price of the item. We reserve the right to decline returns without valid proof of purchase.

4. Damaged and Defective Items

If you receive or discover that a product is damaged or defective, please contact us as soon as possible. We will work with you to resolve the issue promptly.

4.1 Items Damaged at Time of Purchase

If you discover damage to a product at the time of purchase or immediately upon opening the packaging, please return the item to our store with your receipt. We will provide a replacement, exchange, or full refund at no additional cost to you.

4.2 Defective Products

Products found to be defective within the return window may be returned for exchange or refund. For defects discovered after the return window, we recommend contacting the manufacturer directly, as many products carry manufacturer warranties that may provide coverage for defects.

Please note that damage resulting from misuse, improper installation, modification, accident, or normal wear and tear is not covered under this return policy.

5. Non-Refundable Items

The following categories of items are generally not eligible for return or refund:

• Custom Paint Orders: Paint mixed to a custom color specification cannot be returned or exchanged, as the product was prepared specifically to your order. Please verify your color selection carefully before requesting a custom mix.
• Opened Chemicals and Hazardous Materials: Opened containers of solvents, adhesives, herbicides, pesticides, and similar products cannot be accepted for return due to safety and regulatory requirements.
• Cut Products: Items cut to a specific length or dimension at the customer's request (such as rope, chain, pipe, or screen material) are non-returnable.
• Electrical Components: Certain electrical components including breakers, wire, and switches that have been removed from packaging may not be eligible for return.
• Special Order Items: Products ordered specifically at a customer's request that are not part of our standard inventory may not be eligible for return or refund.
• Gasoline and Fuel Products: Fuel and fuel-related products are non-returnable.

6. Power Equipment Return Policy

Power equipment — including but not limited to lawn mowers, snow blowers, pressure washers, generators, and outdoor power tools — is subject to the following conditions:

• Power equipment must be returned in its original, unused condition with all original packaging, accessories, and documentation
• Equipment that has been started, fueled, or used is not eligible for return
• Equipment with missing parts, damaged packaging, or signs of use will not be accepted for return
• Defective power equipment may be eligible for exchange or service under the manufacturer's warranty — contact us for guidance
• Returns of power equipment must be initiated within 7 days of purchase

7. Seasonal Items

Seasonal merchandise (including holiday items, seasonal decorations, and seasonal lawn and garden products) may be subject to modified return policies. Returns of seasonal items must be made before the end of the relevant season. Items purchased during end-of-season clearance events may be sold as final sale and are not eligible for return or exchange.

8. Exchange Policy

Exchanges are accepted for eligible items within the same 30-day return window. To make an exchange, bring the original item with your receipt and all original packaging to our store. If the replacement item is of greater value, you will be responsible for the price difference. If the replacement item is of lesser value, we will refund the difference to your original payment method or as store credit.

We are happy to help you find the right product for your project. Our staff can assist you in selecting a suitable replacement if the original item did not meet your needs.

9. Refund Processing

Approved refunds will be processed using the original payment method whenever possible:

• Cash purchases: Refunds will be issued in cash at the time of the return.
• Credit or debit card purchases: Refunds will be credited back to the original card. Processing times may vary depending on your card issuer and banking institution.
• Check purchases: Refunds may be issued by company check, which may require additional processing time.

Approved refunds may require 5–10 business days to appear on your statement, depending on your payment provider and banking institution.

We are not responsible for delays caused by payment processors, banking institutions, or card issuers beyond our control.

10. Partial Refunds

In certain circumstances, partial refunds may be granted at our discretion. Situations where a partial refund may be appropriate include:

• Items returned without all original components or accessories
• Items with minor damage that occurred after purchase but before use
• Items returned after the standard return window but within a reasonable extended period
• Opened items that are otherwise in resalable condition

The amount of any partial refund will be determined by our staff based on the condition of the returned item and the circumstances of the return. All partial refund decisions are final.

11. Dispute Resolution

If you are dissatisfied with a return or refund decision, please contact our management team directly. We are committed to resolving disputes fairly and promptly.

To escalate a concern, please contact us at:

• Email: president@wyalusingacehardware.com
• Phone: 570-250-0532
• In person at our store during business hours

We will review all dispute submissions and respond within 2 business days. Our goal is to reach a fair resolution that maintains your trust in our business.

12. Chargeback Policy

We encourage customers to contact us directly to resolve any billing concerns before initiating a chargeback with their bank or credit card company. We will make every reasonable effort to resolve legitimate billing concerns promptly and fairly.

Initiating a chargeback without first attempting to resolve the issue directly with us may result in restrictions on future purchases. We reserve the right to contest chargebacks that we believe are not warranted based on this policy.

13. Policy Modifications

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. The policy in effect at the time of your purchase will govern your return eligibility. We encourage customers to review this policy before making a purchase.

14. Contact Us

For questions about returns, refunds, or exchanges, please contact us: